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To a software team, a bug is somethinga software problem that needs to be fixed. Not all software problems need to be fixed.

Updating software is expensive. Blizzard is telling you that your problem is an edge case. In other words, the edge case problem you discovered is not necessarily something they tested for or otherwise care to account for. Fixing the problem will help you, but in all likelihood it will not help many others. Yet, the cost to fix the bug could be high. Instead, they can invest their resources into new features or even finish Diablo III.

Judgement calls such as this are a normal part of dealing with software.

To a software team, a bug is something that needs to be fixed. Not all problems need to be fixed.

Updating software is expensive. Blizzard is telling you that your problem is an edge case. In other words, the edge case problem you discovered is not necessarily something they tested for or otherwise care to account for. Fixing the problem will help you, but in all likelihood it will not help many others. Yet, the cost to fix the bug could be high. Instead, they can invest their resources into new features or even finish Diablo III.

Judgement calls such as this are a normal part of dealing with software.

To a software team, a bug is a software problem that needs to be fixed. Not all software problems need to be fixed.

Updating software is expensive. Blizzard is telling you that your problem is an edge case. In other words, the edge case problem you discovered is not necessarily something they tested for or otherwise care to account for. Fixing the problem will help you, but in all likelihood it will not help many others. Yet, the cost to fix the bug could be high. Instead, they can invest their resources into new features or even finish Diablo III.

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source | link

To a software team, a bug is something that needs to be fixed. Not all problems need to be fixed.

Updating software is expensive. Blizzard is telling you that your problem is an edge case. In other words, the edge case problem you discovered is not necessarily something they tested for or otherwise care to account for. Fixing the problem will help you, but in all likelihood it will not help many others. Yet, the cost to fix the bug could be high. Instead, they can invest their resources into new features or even finish Diablo III.

Judgement calls such as this are a normal part of dealing with software.