##Don't take it personally!
Don't take it personally!
Because it is not:
The author was angry - but pretty sure not about you or a colleague in person.
The bug report text expresses negative human emotions - against some abstract, vague opponent, representing the software, and the organisation creating the software.
If you see that very clear, you can just ignore the negative part - it's just noise.
A bug report with bad text layout, hard to read, nothing more.
