My client's web hosting company changed some web server security rules which made the site not work properly. I spent 4 hours diagnosing the problem and emailing their tech support back and forth.
I'm thinking of billing my client for this, but it could be counterproductive because it doesn't happen that often that I have to work around web hosting issues. On the other hand, I hate working without getting paid.
- bill them for working around web hosting issues (they chose the web hosting company)
- threaten to bill them next time and advise them to change their hosting company
- let it go and just incorporate any potential web hosting issues into the price for future jobs
How do you do it?