I've built already a bug report system. It looks like this:
The problem is, unfortunately, the bug reporters still preferred email. Even when I refused to answer their queries until they sent a bug report, they would not consistently send them.
I don't understand it, because, for them it should be easy, but they act like it was a big deal. (The appearance was slightly more complex before, but still, all they had to do, minimally, was type a subject and press SUBMIT). I can't ask them, because they really have no idea.
The second issue, more difficult, is to create a way to manage these issues that will be suitable to us developers. I actually have been satisfied managing new issues and bugs via Gmail inbox but my co-worker would like to use a system. He gets more mail than I do and has other reasons.
I am completely at a loss for what to do. My problem is solved as much as I need it to be. When I look at other bug report systems, they both look terrible and are often expensive. Moreover, if even one person reports a bug via email, it will be a disaster! We can't refuse every bug via email and then will have two bug reporting systems.
Sorry to put out all these complaints here, but maybe someone has some insightful advice that hasn't already been said.