We're finally migrating our client/server system to the cloud and would appreciate help on the handling of email within the webapp. Currently we monitor the inbox/sent items of Outlook.
It seems that that some people use a bcc to an app-specific mailbox for the user that can then be logged when sending to a customer, supplier or whatever. (Perhaps also using pairing, multiple "+" within the bcc).
That seems good for sending but I'm unclear how the replies will be received and logged by the webapp. Apparently multiple reply-to values are allowed - is this the way you track them or are there other techniques.
Additionally, if the user is within the UI of the webapp then certain things are possible but what additional steps are necessary if the user is using another device yet needs the webapp to log inbound/outbound emails? Is he/she to manually add the bcc? Thanks in advance