I work in a traditional software development environment. A team of developers work on a product in 2-4 week Sprints and then hand the results over to an operations team to be deployed and managed. Our operations team runs our PreProd and Prod environments under an ITIL framework.
We’ve been trying to include operation staff earlier on in the process by inviting staff to Scrum events. This works for 1-2 weeks but fades away since there is typically nothing for an operations person (with a non coding skill set) to do until launch day... and no one wants to attend daily standups or other scrum events hen they have nothing to do...
I still believe operations should be involved earlier, but I’m reluctant to “invent” product backlog items just to enforce the culture.
How do I encourage more interaction between operations and development in a Scrum environment?