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I am building an app wherein a user will be requesting one of three engagement types:

  • Appointment (no SLA)
  • Consult (2hr SLA)
  • Emergency (10mins SLA)

We are considering two different scenarios for submission of the desired request:

  • Option 1 - At the beginning
  • Option 2 - In the middle

Option 1:

User opens app with three buttons:

Engagement Types:

  • 1-Appointment
  • 2-Consult
  • 3-Emergency

Next screen requires inputs: Enter Patient Details (Name, ID, Reason for Request)

  • Click NEXT

User will then see the next screen with the option to add images of injury or chart -

  • If user selected Engagement Type 1 - Click NEXT (only option beyond image captures)
  • If user selected Engagement Type 2 - Text Box will be available to enter consult request detail - Click SUBMIT CONSULT REQUEST
  • If user selected Engagement Type 3 - Click SUBMIT EMERGENCY CALLBACK (will auto-send sms to on-call individual with Requestor Name, Patient Name, Reason for Request)

Engagement Type 1 Continued:

User will see a screen with an auto-generated Appointment Location/Date/Time

-----END OF REQUEST-----

Option 2:

User opens app with one button: Start Request

Next screen requires inputs: Enter Patient Details (Name, ID, Reason for Request) Select Engagement Type:

  • 1- Appointment
  • 2- Consult
  • 3- EMERGENCY
  • Click NEXT

Next screen has option to add images of injury or chart and different option depending on Engagement Type:

  • If Engagement Type 1 screen: Click NEXT (only option beyond image captures)

  • If Engagement Type 2 screen: Text Box will be available to enter consult request detail - Click SUBMIT CONSULT REQUEST (auto-sends SMS with Requestor Name, Patient Name, Reason for Consult)

  • If Engagement Type 3 screen: Click SUBMIT EMERGENCY CALLBACK (will auto-send sms to on-call individual with Requestor Name, Patient Name, Reason for Request)

Engagement Type 1 Continued:

1 - Appointment: User will see a screen with an auto-generated Appointment Location/Date/Time

-----END OF REQUEST-----

Basically, is it better practice to have the user select the type of request up front, or to simplify with one button initiation and multiple radio buttons after the required inputs are completed?

  • 1
    From an engineering standpoint, neither option is clearly better. For a UX standpoint, you could ask at our sister site User Experience. Be sure to read their help center for asking a good question. – Bart van Ingen Schenau Jan 13 at 6:32
  • The decision that needs to be made here is not one for a software developer, it's one for a product owner (or UX specialist - but ultimately it's the PO that signs off). The question is posted in the wrong place. – Flater Jan 13 at 10:33

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