I am building an app wherein a user will be requesting one of three engagement types:
- Appointment (no SLA)
- Consult (2hr SLA)
- Emergency (10mins SLA)
We are considering two different scenarios for submission of the desired request:
- Option 1 - At the beginning
- Option 2 - In the middle
Option 1:
User opens app with three buttons:
Engagement Types:
- 1-Appointment
- 2-Consult
- 3-Emergency
Next screen requires inputs: Enter Patient Details (Name, ID, Reason for Request)
- Click NEXT
User will then see the next screen with the option to add images of injury or chart -
- If user selected Engagement Type 1 - Click NEXT (only option beyond image captures)
- If user selected Engagement Type 2 - Text Box will be available to enter consult request detail - Click SUBMIT CONSULT REQUEST
- If user selected Engagement Type 3 - Click SUBMIT EMERGENCY CALLBACK (will auto-send sms to on-call individual with Requestor Name, Patient Name, Reason for Request)
Engagement Type 1 Continued:
User will see a screen with an auto-generated Appointment Location/Date/Time
-----END OF REQUEST-----
Option 2:
User opens app with one button: Start Request
Next screen requires inputs: Enter Patient Details (Name, ID, Reason for Request) Select Engagement Type:
- 1- Appointment
- 2- Consult
- 3- EMERGENCY
- Click NEXT
Next screen has option to add images of injury or chart and different option depending on Engagement Type:
If Engagement Type 1 screen: Click NEXT (only option beyond image captures)
If Engagement Type 2 screen: Text Box will be available to enter consult request detail - Click SUBMIT CONSULT REQUEST (auto-sends SMS with Requestor Name, Patient Name, Reason for Consult)
If Engagement Type 3 screen: Click SUBMIT EMERGENCY CALLBACK (will auto-send sms to on-call individual with Requestor Name, Patient Name, Reason for Request)
Engagement Type 1 Continued:
1 - Appointment: User will see a screen with an auto-generated Appointment Location/Date/Time
-----END OF REQUEST-----
Basically, is it better practice to have the user select the type of request up front, or to simplify with one button initiation and multiple radio buttons after the required inputs are completed?
