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Questions tagged [issue-tracking]

Issue tracking the process of managing and maintains listing of issues, as needed by an organization.

2
votes
3answers
174 views

Documenting cause of bug

My question comes from using the agile template in Azure DevOps though its more of a general question about dealing with bug work items. When a bug work item has been investigated and the issue has ...
4
votes
2answers
151 views

How could a test engineer aid test-driven-development in continuous integration?

In an environment where you can't merge code that fails tests you obviously can't merge new, failing tests. But how to deal with a newly found bug exploit, meaning you wrote a new test exposing an ...
1
vote
1answer
522 views

What does it mean to “triage an issue” in programming? [closed]

Sometimes when submitting bug reports for computer programs, I'll see developers say they need to "triage" an issue. I'm triaging this issue now. It started appearing sometime after version 3.4 ...
3
votes
1answer
158 views

Informing Users of Outstanding Bugs

What is the best way to inform users that there has been a bug found in some software they used? For example, let's say a user finds a bug in some software and reports it to the development team who ...
3
votes
3answers
308 views

Can you consider a bug fixed when the underlying cause was not fixed?

Let's say there is an extensible system in place, which uses an algorithm that requires that the elements it operates on are unique. The signature to call this algorithm looks like this: function ...
-6
votes
1answer
165 views

Is it better to track bugs in lists (e.g. github issues, redmine) or in kanban boards (e.g. jira, trello)? [closed]

I need to decide on a bug tracking solution for our small dev team of 4 developers working on a web-based SaaS tool. There is plenty of products out there to use but one major difference seems to be ...
3
votes
1answer
146 views

GitHub - Should I unassign an issue once closed?

Whenever I am using issue tracking on GitHub with my team, should we unassign people from the issue once we close it? I don't know which way should be done, and if there is any advantage to ...
1
vote
4answers
225 views

Is not providing error feedback a critical bug? [duplicate]

Here is the scenario where I have difference of opinion with the developer. We have this module that needs say - a username, password and server-IP-address as inputs from the user. First scenario, ...
3
votes
3answers
224 views

Managing bugs and stories in JIRA

Our team has just started using JIRA. Now we are looking for advice on how to build our process in the most convenient way. We have stories to be implemented in further sprints as well as bugs to be ...
68
votes
8answers
8k views

Should I record a bug that I discovered and patched?

I suppose that this is a common situation: I test some code, discover a bug, fix it and commit the bug-fix to the repository. Assuming that many people work on this project, should I first create a ...
6
votes
5answers
281 views

How do I track tiny/small UI change requests in Agile?

How should I track requests for very small changes in the user interface of my Agile project? These changes will take very little time to complete and require only a few words to specify. However, ...
4
votes
3answers
171 views

Advantages of closing abandoned bugs

I noticed Wine has a policy: Why has my bug been marked as ABANDONED? A bug report is marked as abandoned after a long period of inactivity. You will have been asked to update the current ...
0
votes
3answers
146 views

How to deal with bug reports or issues where the reporter no longer cares and no one can reproduce?

There's a bug report that the original reporter no longer cares about and I can't reproduce the issue. Is there an English terminology used to tag those issues? Should they be kept open and tagged ...
0
votes
7answers
2k views

Scrum - Dealing with hotfixes

Say you finished a sprint, successfully deployed your application to the production environment and started another 2-week-long sprint. But then you find a critical bug in the version you just shipped,...
5
votes
3answers
257 views

What is a better design for exposing information in a bug tracking system?

We're working on a BugTracking system and are still in the learning process. A BugReport has a title, description, (...) and also a tag. A tag represents the progess of the BugReport, e.g. New : ...
3
votes
1answer
42 views

How can I have multiple issue trackers with a shared repository?

I work on a large software project where many vendors contribute have forks of a shared repository. Everyone has their own internal repositories and issue trackers. The problem that I'm trying to ...
4
votes
5answers
670 views

What is the difference expected but not desired behavior and a software bug

Recently I asked this question. As commented in the answer by someone who sounds like a numPy developer, this behavior is clearly not desired. The issue posted was closed stating that this is ...
1
vote
3answers
435 views

Separating Issues across multiple products (JIRA)

My R&D team has been working on a major product for over a year and we're using JIRA for issue management. Now got more minor, distinct products (not related to the previous one), and would like ...
16
votes
3answers
2k views

How to deal with a bug which seems to have fixed itself? [closed]

I'm a web application developer for an internal system. A user reports that there's a bug. The bug was that some words could not be displayed. The report contains a screen capture which clearly show ...
18
votes
5answers
2k views

Where to describe architectural problems?

I joined the middle of a middle size project, which runs already for several years. One of problems is that the document describing the architecture was never written. Now I was assigned a task to ...
4
votes
3answers
248 views

Track Bug fixes in code

I am working in a project in which at many point I need to change the code and fix the bug of the system but how can I inform other team members about this change? Usually I add single line comment to ...
12
votes
3answers
465 views

Appropriate to put known issues directly in software?

I've taken over maintenance of an Android app, and there are a few residual problems that I've more or less fixed, but still have issues because of different Android OS versions. For example, sending ...
9
votes
4answers
1k views

Who de-duplicates bug tickets?

One of my team mates and I just grabbed separate bug tickets, assigned them separately to ourselves, but the tickets were duplicates! What is the best way to resolve duplicate tickets? Is this ...
6
votes
3answers
241 views

How do we control which features get released?

I'm working in an environment where we regularly start working on a feature and then are directed not to release it. We then create other features that we do want to release. My typical workflow is ...
34
votes
8answers
6k views

How do I communicate to a colleague that their code does nothing? [duplicate]

Stay with me here. When I say the code "does nothing", I mean something like the following function: void factorial(int n) { int result = 1; for(int i = 1; i <= n; ++i) { ...
48
votes
4answers
4k views

What to do with abandoned issues in GitHub?

If someone opens an issue on GitHub but more information to reproduce the error is asked and never given, what's the normal procedure? Example. Here the author states that the "nav breaks". While I ...
2
votes
2answers
995 views

Include internal defects into the release notes?

When delivering a product, Release notes clearly contain known issues found by customer in the previous build. But should we include defects that we, as a supplier, found during our testing, those ...
2
votes
0answers
119 views

How to track dependencies when a reported bug affects multiple products containing shared components?

If you have multiple products that contain some shared components, how do you track dependencies to work out which other products a bug affects? For example, product A, B and C use a CRC library ...
1
vote
1answer
185 views

Is it good practice to analyse who introduced each bug? [duplicate]

I used to analyse performance of programmers in my team by looking at the issues they have closed. Many of the issues are of course bugs. And here another important performance aspect comes - who ...
2
votes
2answers
223 views

Using commit messages for time tracking

Some products can parse a special syntax in commit messages to extract additional data, such at time tracking information: https://confluence.atlassian.com/display/FISHEYE/Using+smart+commits To me, ...
4
votes
4answers
2k views

Using an issue tracker as a single programmer [closed]

If this is tl;dr, scroll down to "The Question" Why this is not a duplicate: The linked question talks about version control (which I have), a one step build script (which I have) and to "have an ...
2
votes
3answers
724 views

Handling internal IT issues

In the company I work at, developers also serve as internal tech support. This means we have to do three types of things: Development: writing actual code to implement new features and new products ...
0
votes
2answers
96 views

Multiple documentation issues in a single bug

It is clearly a bad practice to incorporate several issues in a single bug. It is not convenient, hard to maintain, difficult to keep track of what is done and what is not, etc. But does all this ...
7
votes
2answers
179 views

What is the most effective grammar to use for issue titles? [closed]

When choosing a title for a new issue, there are several grammatical options to choose from. Here are four different options for an example issue I just made up: Descriptive: "Newlines are not ...
8
votes
6answers
10k views

Usefulness of “milestones” in agile development

A lot of issue trackers support something called "milestones". I've never found a use for them. It seems that milestones are only useful when you do big, scheduled pushes, but not if you roll out new ...
5
votes
6answers
1k views

Is it good practice to put bug analysis and fix code in bug report?

When I fix a bug I mention briefly what was the issue and in which revision its fixed. But this way nobody would know how much tricky the issue was and how much effort went in analysis and findings. ...
6
votes
6answers
1k views

Should a developer close a ticket in bug tracking tool?

Should a developer close a ticket in a bug tracking tool? Or should only the scrum master or testers should do it? What are the best practices?
9
votes
5answers
446 views

Solving which bugs will give greatest cost benefit [closed]

I wanted to get an idea of categorizing bugs based on how easy is it to solve and how much benefit it will give me. for e.g., if there is a bug which will take say an hour (double file close etc.) to ...
18
votes
4answers
40k views

Use TFS to track bugs from Production Support

I have just moved to a new company and they are using TFS 2010 (2012 in a couple of months) as their version control system and recently started to use it as a work tracking system for the developers. ...
3
votes
2answers
309 views

Feature code + infrastructure code - how to structure the commits / JIRA issues?

Say that you work on a feature described by a single JIRA ticket and during the work, you: Create feature-specific code like the GUI or specific use-case behavior. Some of the code was generic so you ...
5
votes
3answers
189 views

Business issues in the issue tracker?

Most issue trackers are targeted towards developers. But when working in a small team that includes business people: does it makes sense for them to put non-dev issues inside the tracker? I must say ...
4
votes
5answers
749 views

Log defects for failures of other systems?

We build products which often integrate with third party systems. Sometimes these systems error, which in turn causes our system to error. For example, we call a web service when a user updates ...
0
votes
3answers
3k views

Solution with multiple projects and (GitHub) single issue tracker and repository

I have a Visual Studio solution with multiple projects: Acme.Core Acme.Core.Tests Acme.UI.MvcSite1 Acme.UI.MvcSite2 Acme.UI.WinformsApp1 Acme.UI.WinformsApp2 ... The entire solution is checked-in in ...
0
votes
2answers
117 views

Issue tracking system by function/method

I often feel that it would be more convenient if, within an issue tracking system, each issue were attributed to a certain function/method. Then, we can easily list all the issues related to a certain ...
22
votes
4answers
6k views

How to close a bug that is no longer relevant

I'm currently on a medium-sized team of web developers. We're using jira for bug tracking. We're working on a product with frequent layout changes. A lot of times bugs are filed about a bug in the ...
9
votes
3answers
2k views

Distributed Issue Tracking [closed]

Distributed issue tracking seems like a belting idea to me, but it has never really taken off in a big way. Is there a good reason for that? I am aware of: bugz everywhere too complex to set up too ...
63
votes
5answers
6k views

Why do some big projects, like Git and Debian, only use a mailing list and not an issue tracker?

Bug tracker for any decent sized project seem like a bit of a no-brainer to me - it makes it really easy to organise hundreds or thousands issues, without issues colliding or getting mixed up. So ...
31
votes
10answers
2k views

Why is it so hard to get employees to update the issue tracker?

I've always had this struggle to get folks to update their issues, both at my company and at work. I've had a few cases when people actually do it from the goodness of their heart, but ~70% of the ...
8
votes
4answers
1k views

Where can I turn to if I can't fix a bug?

I am looking for resources to turn to when I don't have the answer for something. I lead a team of software developers. We have been rolling out new software releases on a monthly basis. When there ...
3
votes
4answers
578 views

Why do most issue tracking systems have only single status field? [closed]

Most issue tracking systems have only single status field. Typical Status: New -> Fixed When code is pushed to repository with commit message "Fixed issue #1234", the issue #1234 is automatically ...