Timeline for How far should I take email address validation when the cost of bad emails is high?
Current License: CC BY-SA 3.0
4 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Aug 13, 2011 at 10:18 | comment | added | sebastiangeiger | Or send a link via email that the customer has to click in order to verify. If that does not happen within a timeframe then the call center calls the customer back. | |
| Aug 11, 2011 at 20:50 | comment | added | Lie Ryan | @Mike M. Lin: alternatively, you can reverse the role. Find an excuse to ask the customer to send an email to your company's address (which must be easy to recite over the phone); unless the customer forges their FROM field then you should be receiving a valid email address which you can contact the customer with. | |
| Aug 11, 2011 at 20:38 | comment | added | Mike M. Lin | Validation emails are usually a good solution. However, here the customer is not on the web; she's on the phone. In a call center scenario, where "average handle time" is a big focus, most organizations would be unwilling to have their agent sit idly on the phone while the caller retrieves an email. And that's all assuming that the caller is near her computer. | |
| Aug 11, 2011 at 20:35 | history | answered | Lie Ryan | CC BY-SA 3.0 |