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Sep 9, 2011 at 17:17 comment added JeffO That's true, but having a client advocate on staff may be able to handle a disagreement before it ever gets back to the customer. If they both disagree with the customer, that's another issue.
Sep 9, 2011 at 14:51 comment added Thomas Owens If the PO is not from the customer's organization (which is, from my understanding, frequently the case), then you'll still have to look at the contract if there's a dispute between the developing organization (including the PO) and the customer.
Sep 9, 2011 at 14:49 history answered JeffO CC BY-SA 3.0