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Apr 15, 2012 at 23:50 vote accept S.Robins
Mar 26, 2012 at 22:36 comment added S.Robins I've seen that presentation and you're right, it's a good way to approach introducing the concept to the customer. In my case, I need to take a few baby steps. If the only thing I can convince the team to do is to adopt the language, I may have a chance to encourage the full method to be applied. I also need to deal with the issue that most of our customers are internal, and less business focused. Your point however is well noted. :-)
Mar 26, 2012 at 15:26 history answered guillaume31 CC BY-SA 3.0