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Jan 7, 2013 at 15:17 comment added MattDavey I would advocate that all hotfixes are pair-programmed where at least one of the developers is a senior & has a breadth of experience in the system.
Jan 7, 2013 at 14:11 comment added Bart van Ingen Schenau IME with complex systems, before an issue is assigned, or even prioritized, a quick pre-analysis is done to weed out any duplicate reports and to see if there is enough information present to be able to find the cause. This pre-analysis is often done by someone with above-average understanding of the complete system. It sounds like that is part of what @Flynn1179 is doing.
Jan 7, 2013 at 13:47 comment added Thomas Owens @DocBrown True. That's where things like peer reviews come in, though. Especially true with a new team member or someone working in an unfamiliar module - someone with more experience with the system and a better understanding of how it is designed and implemented can provide feedback and comments as well as answer questions during the investigate/fix/test cycle.
Jan 7, 2013 at 13:40 comment added Doc Brown +1. Nevertheless it is not uncommon that some team members have a better understanding of the possible impacts of a bug fix than the programmer who creates the bug fix.
Jan 7, 2013 at 13:29 history answered Thomas Owens CC BY-SA 3.0