All Questions
6 questions
2
votes
5
answers
4k
views
How should production support be handled in Agile/Scrum?
Summary:
In an organization that wants to use an agile/Scrum software development process, but that also has a large production support / operations burden with an expectation for quick response times,...
- 13k
3
votes
2
answers
349
views
Making software defect correction "fun" [closed]
Where I work we occasionally come across really challenging defects, which require a great deal of technical expertise, skill and patience to resolve. Getting our most talented engineers to work on ...
- 16.3k
5
votes
7
answers
3k
views
Who should handle customer support within an Agile team?
We currently have a maintenance role within our team which the developers on our team rotate each 2 week sprint.
This consists of:
Responding to user bug reports & creating stories/issues for ...
- 167
8
votes
4
answers
2k
views
How do you include Support in your Sprint?
Our company moved to Scrum recently on a product that was almost coded by a single person (Joe). We have support to do with our exising customers that we try to integrate in our process.
For now we ...
- 1,128
4
votes
2
answers
371
views
Support / Maintenance documentation for development team
I'm working in the Development dept (around 40 developers) for a large E-Commerce company. We've grown quickly but have not evolved very well in the field of documenting our work. We work with an ...
CommunityBot
- 1
6
votes
5
answers
3k
views
How to support a product built with agile development?
Two of the functions our company provides our customers are:
Our Development team of ~10 employees creates software products for businesses in a particular industry. The software is used on hundreds ...
CommunityBot
- 1