Questions tagged [bug-report]
The bug-report tag has no usage guidance.
39 questions
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How can testability help in identifying and fixing bugs before they are integrated into the system?
Loose coupling promotes testability because it allows components to be tested in isolation without having to test the entire system. This can help to reduce the risk of introducing new bugs by making ...
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What is a professional format for blackbox debugging someone else’s app and submitting a report to them?
The idea is that if an app I like periodically has noticeable bugs or issues, and it’s commercial, not open source (in this case, AirBNB, but I feel this way often towards many apps), I would like to ...
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14
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Why are reproduction steps helpful for fixing software bugs?
Our company have a support team and a dev team. We require reproduction steps on every bug report, however sometimes the support team submit reports without and become frustrated when dev close them ...
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How to automatically triage production runtime errors before creating Jira issues?
How do "you" handle runtime incidents (say, a null-pointer exception, or an API input data validation failure) so that you (a) don't miss any, and (b) aren't spammed by duplicates? Are you doing log ...
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3
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Process For Closing Unsolvable Help Desk Tickets
Sometimes, on an IT helpdesk, you have tickets with a few shared characteristics.
They're low priority--just minor annoyances to user
They're extremely hard to reproduce for testing
You've exhausted ...
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1
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245
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How to get bug reports without inconveniencing the user
We have a piece of code that looks something like that:
std::vector<int> computeGlobalResult()
{
auto globalResult = std::vector<int>{};
while (myCollection.size() < 100)
...
- 382
3
votes
1
answer
982
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Informing Users of Outstanding Bugs
What is the best way to inform users that there has been a bug found in some software they used?
For example, let's say a user finds a bug in some software and reports it to the development team who ...
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Is it better to track bugs in lists (e.g. github issues, redmine) or in kanban boards (e.g. jira, trello)? [closed]
I need to decide on a bug tracking solution for our small dev team of 4 developers working on a web-based SaaS tool. There is plenty of products out there to use but one major difference seems to be ...
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4
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143
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Identifying code from bug reports
Imagine this scenario:
You are relatively new to a very large codebase for a GUI application. A bug report comes in. Since it is a GUI, the report is not expressed in terms relating to functions or ...
- 165
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4
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Are “Hard to find bugs” the responsibility of the developer or the tester?
May be it seems an open question (or non-constructive according to stackoverflow standards) .... but I am asking if there's something rigid according to Software process standards addressing this ...
- 241
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3
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221
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Advantages of closing abandoned bugs
I noticed Wine has a policy:
Why has my bug been marked as ABANDONED?
A bug report is marked as abandoned after a long period of inactivity.
You will have been asked to update the current ...
- 49
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1
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123
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Who should I submit a bug to when two vendor libraries collide?
I found a bug. Yay for me.
The bug is such a mix of technologies I am not sure who I should submit the bug to.
The bug is a mix of Adobe Experience Manager and Angular Materials. Neither is really ...
- 133
49
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15
answers
7k
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Almost every reported bug is a high-priority bug [closed]
I have noticed a pattern while working on several software projects: the big majority of the bugs reported had a high/very-high priority. I asked some colleagues about why this may be happening, and ...
- 1,030
81
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12
answers
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How to respond to a rude bug report?
I just received a quite rude bug report. The user basically says that we're doing it all wrong using capital letters here and there, although he's in fact just pointing at one bug.
On one hand, I ...
- 937
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2
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96
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What is the customary way of sharing a code snippet to illustrate a reported bug on GitHub?
I reported a bug on GitHub, now I'm asked for files, but there's no way to attach them to the raised issue (e.g. on Launchpad you can attach file to a bug report, but on GitHub there's only option to ...
- 103
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4k
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Is there something as a bug-free application? [duplicate]
We are developing an application that goes through many testers before reaching our client.
Finally, when it reaches the client, they find some more bugs and report to us, and this has become a ...
- 367
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119
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How to make a good bug report for a bug that does not appear on every user?
I found a bug on my XFCE and some other can't repeat the bug, namely https://askubuntu.com/questions/495947/a-logo-disappear-in-xubuntu . How should I report it to the developers if those can't repeat ...
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499
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Bug Report System - Getting people to use it
I've built already a bug report system. It looks like this:
It is accessed using a secret key combination detected by the JavaScript code. Not hard. It has everything - sends the standard emails to ...
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1
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222
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Is it good practice to analyse who introduced each bug? [duplicate]
I used to analyse performance of programmers in my team by looking at the issues they have closed. Many of the issues are of course bugs. And here another important performance aspect comes - who ...
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How to make sure that reported issues are not caused by wrong credentials or typos of the client? [duplicate]
I have found myself a few times in the situation where a client reports an issue like 'I can no longer login to my account'.
Sure enough when trying to login with the client's credentials myself ...
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4
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357
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Not enough information in Bugs / Tickets [duplicate]
I work in a small team of developers that supports several pieces of software that a large multi-site company uses.
We use Spiceworks to raise issues and support requests throughout the IT department ...
- 101
4
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4
answers
631
views
Not assigning Bugs to a specific user
My question: Is there a benefit to NOT assigning a Bug to a particular developer? Leaving it to the team as-a-whole?
Our department has decided to be more Agile by not assigning Bugs/Defects to ...
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Is it good practice to put bug analysis and fix code in bug report?
When I fix a bug I mention briefly what was the issue and in which revision its fixed. But this way nobody would know how much tricky the issue was and how much effort went in analysis and findings.
...
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4
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Why it is not recommended to post several defects in the same issue / ticket?
I am not sure if this is the place to ask the following conceptual question (Stackoverflow is definitely not).
I saw this question in a multiple choice exam (single answer), similar to the ISTQB ...
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546
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Avoiding duplicate bug reports
I use Linux and other open source software in my home. As I'm not a professional coder, I usually report bugs to developers as my skills are not enough to solve problems on my own.
What kind of ...
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7
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Is it a bug or a task when something doesn't work, yet, in development process
We usually have this dilemma in our team. Sometimes, in order to implement a task or a story we find out that the system must be in a specific state. For example, a specific system configuration has ...
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Steps to maintain a good bug database
Maintaining bug database is an important for every project. I am used to store the followings at bug database
Issue date time
Who is assigned to
Whether it has been solved or not
If solved then, ...
- 273
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1k
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Best practice for marking a bug as resolved in Bugzilla ?
I am wondering what is the best way to handle the situation of marking a bug as resolved and providing a version of component/product in which this fix can be found.
Context
For a project I am ...
- 153
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My boss decided to add a "person to blame" field to every bug report. How can I convince him that it's a bad idea?
In one of the latest "WTF" moves, my boss decided that adding a "Person To Blame" field to our bug tracking template will increase accountability (although we already have a way of tying bugs to ...
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6
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Whose responsibility is a bug fix patch?
A situation that has arisen several times in open source projects goes like this:
I notice a bug in our deployment, and figure out a quick hack patch. (For example, simply commenting out code that we ...
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Why could citing bug IDs in patch notes be considered a bad practice?
Based on a comment and subsequent upvotes from Bug reopen vs. new:
Citing bug IDs in patch notes is just.. very unfriendly. – Krelp
It appears at least some people feel that referencing bug IDs in ...
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Bugs that can be avoided with coding standards [closed]
I am looking for statistics (or estimations) that backup the claim that coding standards help reduce bugs. Hard-numbers would be nice, although I haven't had much look finding any. I've even looked ...
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6
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Getting users to write decent and useful bug reports
Does anyone know a good way to get users to write a semi-decent (read: useful) bug report?
We wanted to put up something that would make sense to most users (be easy to read and understand), yet give ...
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9
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Definition of a Software bug. Blizzard Entertainment insists that my "bug" is not a bug at all. Are they right? [closed]
According to Wikipepdia,
A software bug is the common term used to describe an error, flaw, mistake, failure, or fault in a computer program or system that
produces an incorrect or unexpected ...
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Submit issue, pull request, or both for a very small fix?
I've made a 4-line bug fix to a minor issue in a library on github. The project is actively maintained with changes every few days.
What is the ideal way to submit a fix that small? Is it to fork, ...
- 1,601
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3
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410
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Reaction time of big companies to bug reports
I have submitted a bug report over a month ago to one of the biggest software companies about one of their flagship development products (I deliberately not include any more details about this bug ...
- 5,187
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3
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Crash and error report to developer [from user perspective]
I have some questions regarding whether to crash or report errors to the user. We are developing a web site and mobile clients in which we allow our users to report any bugs and crashes through e-mail....
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5
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How to report a bug to developers? A programmers quest to educated on bug reporting
I'm hoping to get some tips and advice on how to educate the rest of the company on how to submit proper bug reports. Currently we get tickets like:
When I click this link I get a 404.
(They include ...
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7
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Software bug/defect classification [closed]
We're trying to come up with terms that better describe our bugs/defects. To us, the term 'bug' or 'defect' is too generic and doesn't accurately reflect what is happening. For example, instead of ...
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